Zener Engineering Services Limited (ZES), whose registered office is at Rutherford House, Warrington Road, Birchwood, Warrington, WA3 6ZH United Kingdom, are a Specialist Engineering Consultancy Service provider operating in the life science industry.
ZES act as the data controller of personal information obtained from ZES Clients, who have a need for engineering consultancy services and of personal information submitted by Subcontractor Companies and Subcontractor Consultants, who are interested in providing their services on a subcontract or PAYE basis via ZES.
ZES have appointed Director David Easton as Data Protection Officer ("DPO"), who can be contacted via the ‘Contact ZES’ page of the ZES website www.zeneronline.co.uk.
This privacy policy describes how data from ZES Clients, Subcontractor Companies, Subcontractor Consultants and PAYE Consultants (ZES Staff) is obtained, processed, forwarded and what individual parties' rights are in respect of their personal data held by ZES. If these parties have any concerns or questions regarding the processing of personal information, please contact the ZES DPO.
ZES are registered with the ICO.
Collecting and Processing Information
The main aim of ZES is to provide engineering consultancy services to life science industry Clients, utilising ZES Staff and Subcontractors Consultants to fulfil ZES Clients’ requirements. In order to provide this service and for ZES to satisfy their legal and business obligations, ZES collect essential required Personal Data (Identity Information) for further processing as necessary:
- in order to take contract negotiation steps, at the request of the Subcontractor prior to entering into a formal contract
- in the performance of a contract to which the Subcontractor Company and Subcontractor Consultant subscribe
- to provide and improve products and services for Clients
- in operation of Client or Customer accounts
- for research or archiving purposes
- to comply with legal requirements
- for recruitment purposes
- for dealing with queries, complaints or claims:
In the case of a Subcontractor Company, details such as company name, registered office address, company number, VAT number, telephone numbers, email address and intended consultant CV, are required for contract negotiations. In the case of the Subcontractor Consultant, details such as name, address, telephone numbers and email address are required for contract negotiations.
ZES lawful bases for collecting or using personal information as detailed above are:
- Consent - ZES have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract - ZES have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation - ZES have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests - ZES collect or use your information during Contract Negotiations because it benefits you, ZES or a Client, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
A full list of possible lawful bases can found on the ICO’s website.
How ZES Process Data
In order for ZES to be able to negotiate contracts, ZES Staff, Client, Subcontractor Company and Subcontractor Consultant information will be required, retained, processed and disclosed by ZES in the following ways:
- To facilitate the contract negotiation process with specific Clients who have specific requirements
- To allow details of ZES Staff and Subcontractor Consultant skills and experience, to be viewed by ZES Clients following consent being provided by the ZES Staff member or Subcontractor Consultant in each case
- To keep the ZES Staff member or Subcontractor Consultant informed of future opportunities, which ZES think may be of interest to the ZES Staff member or Subcontractor Consultant, via email and telephone
- To carry out ZES obligations arising from any contracts entered into between the Client, ZES Staff member or Subcontractor Company, Subcontractor Consultant and ZES
- To carry out ZES obligations arising from any contracts (or contract negotiations) entered into between the ZES Staff member or Subcontractor Company, Subcontractor Consultants and ZES
- ZES do not use ZES Staff member, Client, Subcontractor Companies and Subcontractor Consultants personal information to make solely automated decisions
As a result, ZES Staff member, Client, Subcontractor Companies and Subcontractor Consultants' information will only be accessible to, and processed by, senior responsible ZES management, if they have a legitimate business need to do so.
How Does ZES Receive Information About You?
ZES receive your Personal Information from various sources:
- When you voluntarily provide ZES with your personal details in order to register with ZES;
- When you use or access our Site in connection with your use of our services;
- From third-party service providers and public registers.
- Previous employment or contract.
- Verbally to a ZES representative
What Information Do ZES Collect?
The first type of Personal information is unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). ZES are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. ZES may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).
The second type of Personal Information, which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes Device Information.
ZES collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the ZES website Site.
Access to Personal Information
ZES want its Staff members, Clients, Subcontractor Companies and Subcontractor Consultants to be in control of how their personal information is used. If a ZES Staff member, Client, Subcontractor Company or Subcontractor Consultant wishes to inform ZES of any changes to their personal information or wish to correct the personal information ZES hold, they can contact ZES via the 'Contact ZES' page of the ZES website www.zeneronline.co.uk.
In the event that a ZES Staff member, Client, Subcontractor Company or Subcontractor Consultant:
- Have any queries about the information that ZES holds
- Wishes to inform ZES of any changes in information or wishes to correct the information ZES hold
- Have any requests with regard to ZES processing of personal data
- Wishes to access information held by ZES
- Does not wish ZES to hold personal information
The Client, Subcontractor Company or Subcontractor Consultant is entitled to inform ZES at any time and ZES will remove all such information as specified by the Client, Subcontractor Company or Subcontractor Consultant, from ZES database/systems in accordance with the law.
Please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.
ZES will endeavour to respond to your request within one month. In certain circumstances ZES may need extra time to consider your request and can take up to an extra two months. If ZES are going to do this, ZES will let you know within one month that it needs more time and why.
ZES may need you to prove your identity. However, ZES will only ask you for just enough information to be sure you are the right person. If ZES require additional information for these identification purposes, then the one-month time period to respond to your request shall begin from when ZES receive this additional information.
You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website. To make a data protection rights request, please contact ZES using the contact form by clicking the button below.
The Sharing of Personal Information
ZES act as a service provider and supports ZES Clients, Subcontractor Company and Subcontractor Consultants in the life science industry. Following prior written consent, ZES Staff members, Subcontractor Companies and Subcontractor Consultants personal information will be shared with a specific ZES Client for the purposes of contract negotiations and during contract performance as appropriate.
From time to time, ZES may send Clients, ZES Staff members, Subcontractor Company and Subcontractor Consultants information that ZES perceive may be of interest. ZES send such information via ZES email only.
If at any time, ZES Staff members, Clients, Subcontractor Company and Subcontractor Consultants prefer not to receive further communications from ZES in any form, they have the ability to unsubscribe from such communications by contacting ZES via the 'Contact ZES' page of the ZES website www.zeneronline.co.uk.
ZES do not rent, sell or share ZES Staff members, Clients, Subcontractor Company and Subcontractor Consultants information with third parties, except for legitimate business reasons.
ZES may also disclose information if ZES have good reason to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case ZES find it necessary in order to enforce intellectual property or other legal rights.
How the ZES Website Uses Hyperlinks
The ZES website contains links to other websites, which are outside the control of ZES and are not covered by this statement. If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their Privacy Policy, which may differ from the ZES Privacy Policy.
How ZES Ensure Data Quality
ZES rely on ZES Staff members, Clients, Subcontractor Companies and Subcontractor Consultants to ensure that their information is complete, accurate and current. Please inform ZES promptly of any changes to, or inaccuracies of, personal information by contacting ZES using the button below.
Data Retention by ZES
ZES hold ZES Staff member, Client, Subcontractor Company and Subcontractor Consultant data with a view to providing future Engineering Consultancy services to Clients using Subcontractor Companies and Subcontractor Consultants.
ZES retain ZES Staff member, Client, Subcontractor Company and Subcontractor Consultant personal data for varying time periods in order to assist ZES in complying with legal and regulatory obligations, to enable compliance with any requests made by regulators or other relevant authorities and agencies, to enable ZES to establish, exercise and defend legal rights and claims, and for other legitimate business reasons.
ZES retain ZES Staff member, Client, Subcontractor Company and Subcontractor Consultant personal data for the period of time required for the purposes for which it was collected, any compatible purposes which ZES subsequently establishes, any new purposes to which ZES Staff member, Client, Subcontractor Company and Subcontractor Consultants subsequently consent, or to comply with legal, regulatory and policy requirements.
Security Measures Undertaken by ZES
ZES have appropriate technical and organisational security measures in place to ensure the security of ZES Staff member, Clients, Subcontractor Companies and Subcontractor Consultants information and to protect it against deliberate or accidental manipulation, destruction, use, disclosure, loss or unauthorised access. If ZES Staff members, Clients, Subcontractor Companies or Subcontractor Consultants, have any requests concerning their information or any queries regarding ZES processing, please contact ZES using the methods detailed on the 'Contact ZES' page of the website www.zeneronline.co.uk.
Despite ZES efforts regarding security it is important to bear in mind that the internet is not a secure means of communication. Personal information communicated by ZES Staff members, Clients, Subcontractor Companies and Subcontractor Consultants, through the internet may be intercepted by other people. ZES cannot guarantee the security of personal information sent to ZES through their website www.zeneronline.co.uk. By using this website and entering personal data, Clients, Subcontractor Companies and Subcontractor Consultants, accept that they use this website at their own risk.
ZES do not have the means to check the identities of people using the ZES website www.zeneronline.co.uk.
Rights to Access, Correct and Delete
ZES aim to ensure that all ZES Staff members, Clients, Subcontractor Companies or Subcontractor Consultants, personal information is correct. ZES Staff members, Clients, Subcontractor Companies or Subcontractor Consultants, also have a responsibility to ensure that changes in personal circumstances (for example, change of address and bank accounts) are notified to ZES so that ZES can ensure that ZES Staff member, Clients, Subcontractor Companies or Subcontractor Consultants, data is up-to-date.
ZES Staff members, Clients, Subcontractor Companies or Subcontractor Consultants, have the right to request access to any of their personal information that ZES may hold, and to request correction of any inaccurate data relating to themselves. ZES Staff members, Clients, Subcontractor Companies or Subcontractor Consultants, furthermore have the right to request deletion of any irrelevant data ZES may hold relating to themselves.
ZES Clients, Subcontractor Companies or Subcontractor Consultants have the following additional rights:
- The right to restriction of processing. Where Clients, Subcontractor Companies or Subcontractor Consultants information is subjected to restriction, ZES will only process information with the consent of the Client, Subcontractor Companies or Subcontractor Consultant, or for the establishment, exercise or defence of legal claims.
- The right to withdraw consent at any time, by contacting ZES.
- The right to object to processing justified on legitimate ZES business interest grounds. If an objection is received, ZES will stop that processing unless ZES can either demonstrate compelling legitimate grounds for the processing that override the Clients, Subcontractor Companies or Subcontractor Consultants' interests, rights and freedoms or where ZES need to process the data for the establishment, exercise or defence of legal claims. ZES may rely upon legitimate business interests as a basis for information processing and demonstrate compelling legitimate grounds, but ZES will consider each case on an individual basis.
- The right to ask ZES for copies of your personal information. You can request other information such as details about where ZES get personal information from and who ZES share personal information with. There are some exemptions which mean you may not receive all the information you ask for.
- The right to ask ZES to correct or delete personal information you think is inaccurate or incomplete.
- The right to ask ZES to delete your personal information.
- The right to object to the processing of your personal data by ZES.
- The right to ask that ZES transfer the personal information you gave us to another organisation, or to you.
ZES Staff members, Clients, Subcontractor Companies or Subcontractor Consultants also have the right to lodge a complaint with a supervisory authority.
However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. If you would like access to your data, please click on the immediately button below.
Personal Information Retention Schedule
ZES keep personal information for only as long as ZES have a legitimate potential use for the information or a request is received for it's removal.
The ZES Cookies Policy Overview
What are cookies?
ZES and their trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
What types of cookies does ZES use?
The Site uses the following types of cookies:
- 'session cookies', which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
- 'persistent cookies', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where ZES need to know who you are for repeat visits, for example to allow ZES to store your preferences for the next sign-in;
- 'third-party cookies', which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that ZES store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
ZES use tools such as Google Analytics and Bing Webmaster Tools to collect information about your use of the Site. The tools collect information such as how often users access the Site, which pages they visit, when they do so, etc. The tools do not collect any Personal Information and is only used to improve the Site and services.
To read the full ZES Cookie Policy, click on the Consent Preferences link below and access to the Cookie Policy will be provided in a pop-up.
Use of Script Libraries (Google Web Fonts)
Third-party Collection of Information
Our policy only addresses the use and disclosure of information ZES collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, ZES encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
This Privacy Policy does not apply to the practices of companies that ZES do not own or control, nor to individuals whom ZES do not employ or manage, including any of the third parties which ZES may disclose information to as set out in this Privacy Policy.
Transfer of Data Outside the EEA
ZES Media Advertisements
You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites:http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.
Marketing Undertaken by ZES
ZES may use your Personal Information such as your name, email address, telephone number, etc., ourselves or by using our third-party Subcontractors, for the purpose of providing you with promotional materials concerning our services which ZES believe may interest you.
To respect your right to privacy, within such marketing materials ZES provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, ZES will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, ZES may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.
Corporate Transaction
How ZES Protects Minors
ZES understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall ZES allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. ZES do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided ZES with Personal Information without their consent, he or she should contact ZES.
PayPal Payments
ZES use PayPal for payments and other services. If you wish to use one of these services and pay on the ZES website, PayPal may collect the personal data you provide, such as payment and other identifying information. PayPal uses this information to operate and improve the services it provides to ZES and others, including for fraud detection, harm and loss prevention, authentication, analytics related to the performance of its services, and to comply with applicable legal requirements. The processing of this information will be subject to the PayPal Privacy Statement available at PayPal.com.
https://www.paypal.com/uk/legalhub/privacy-full
Preference Centre
According to the GDPR and other regulations, visitors to the ZES website must be able to change their consent preferences at any time even after they’ve opted in through the ZES website consent banner.
Click on the link below to view and change your preferences, which will appear in a pop-up.
How to Complain
If you have any concerns about ZES's use of your personal data, you can make a complaint to ZES by clicking the button below.
If you remain unhappy with how ZES used your data after raising a complaint with ZES, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Changes to this Policy
Any changes ZES make to their Privacy Policy in the future will be posted on this page. ZES encourage Staff members, Clients, Subcontractor Companies and Subcontractor Consultants to check the date of this policy, whenever you visit our website for any updates or changes. Your continued use of the ZES website, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
This policy was last updated in Nov 2024.
Zener Engineering Services Ltd
Website designed, constructed and maintained in-house by Zener Engineering Services Ltd. All rights reserved.