Zener Engineering Services Limited (ZES), whose registered office is at Rutherford House, Warrington Road, Birchwood, Warrington, WA3 6ZH United Kingdom, are a Specialist Engineering Consultancy Service provider operating in the life science industry.

ZES act as the data controller of personal information obtained from ZES Clients, who have a need for engineering consultancy services and of personal information submitted by Subcontractor Companies and Subcontractor Consultants, who are interested in providing their services on a subcontract or PAYE basis via ZES.

ZES have appointed Director David Easton as Data Protection Officer ("DPO"), who can be contacted via the ‘Contact ZES’ page of the ZES website www.zeneronline.co.uk.

This privacy policy describes how data from ZES Clients, Subcontractor Companies, Subcontractor Consultants and PAYE Consultants (ZES Staff) is obtained, processed, forwarded and what individual parties' rights are in respect of their personal data held by ZES. If these parties have any concerns or questions regarding the processing of personal information, please contact the ZES DPO.

ZES are registered with the ICO.

Collecting and Processing Information

The main aim of ZES is to provide engineering consultancy services to life science industry Clients, utilising ZES Staff and Subcontractors Consultants to fulfil ZES Clients’ requirements. In order to provide this service and for ZES to satisfy their legal and business obligations, ZES collect essential required Personal Data (Identity Information) for further processing as necessary:

• in order to take contract negotiation steps, at the request of the Subcontractor prior to entering into a formal contract
• in the performance of a contract to which the Subcontractor Company and Subcontractor Consultant subscribe
• to provide and improve products and services for Clients
• in operation of Client or Customer accounts
• for research or archiving purposes
• to comply with legal requirements
• for recruitment purposes
• for dealing with queries, complaints or claims

In the case of a Subcontractor Company, details such as company name, registered office address, company number, VAT number, telephone numbers, email address and intended consultant CV, are required for contract negotiations. In the case of the Subcontractor Consultant, details such as name, address, telephone numbers and email address are required for contract negotiations.

ZES lawful bases for collecting or using personal information as detailed above are:

• Consent: ZES have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time
• Contract: ZES have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object
• Legal obligation: ZES have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability
• Legitimate interests: ZES collect or use your information during Contract Negotiations because it benefits you, ZES or a Client, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability

A full list of possible lawful bases can found on the ICO’s website.

How ZES Process Data

 How Does ZES Receive Information About You?

ZES receive your Personal Information from various sources:

• When you voluntarily provide ZES with your personal details in order to register with ZES
• When you use or access the ZES website in connection with your use of ZES services
• From third-party service providers and public registers
• Previous employment or contract
• Verbally to a ZES representative

What Information Do ZES Collect?

ZES collect two types of data and information from the Users of the ZES website.

The first type of Personal information is unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the ZES website (“Non-personal Information”). ZES are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of the ZES website. ZES may also collect information on your activity on the ZES website (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of Personal Information, which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes Device Information.

ZES collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the ZES website.

Access to Personal Information

The Sharing of Personal Information

ZES act as a service provider and supports ZES Clients, Subcontractor Company and Subcontractor Consultants in the life science industry. Following prior written consent, ZES Staff members, Subcontractor Companies and Subcontractor Consultants personal information will be shared with a specific ZES Client for the purposes of contract negotiations and during contract performance as appropriate.

From time to time, ZES may send Clients, ZES Staff members, Subcontractor Company and Subcontractor Consultants information that ZES perceive may be of interest. ZES send such information via ZES email only.

If at any time, ZES Staff members, Clients, Subcontractor Company and Subcontractor Consultants prefer not to receive further communications from ZES in any form, they have the ability to unsubscribe from such communications by contacting ZES via the 'Contact ZES' page of the ZES website www.zeneronline.co.uk.

ZES do not rent, sell or share ZES Staff members, Clients, Subcontractor Company and Subcontractor Consultants information with third parties, except for legitimate business reasons.

ZES may also disclose information if ZES have good reason to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce ZES policies (including any Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise ZES's rights to defend against legal claims; (v) prevent harm to the rights, property or safety of ZES, ZES users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case ZES find it necessary in order to enforce intellectual property or other legal rights.

How the ZES Website Uses Hyperlinks

The ZES website contains links to other websites, which are outside the control of ZES and are not covered by this statement. If you access other websites using the links provided, the operators of these websites may collect information from you, which will be used by them in accordance with their Privacy Policy, which may differ from the ZES Privacy Policy.

How ZES Ensure Data Quality

ZES rely on ZES Staff members, Clients, Subcontractor Companies and Subcontractor Consultants to ensure that their information is complete, accurate and current. Please inform ZES promptly of any changes to, or inaccuracies of, personal information by contacting ZES using the button below.

Data Retention by ZES

ZES hold ZES Staff member, Client, Subcontractor Company and Subcontractor Consultant data with a view to providing future Engineering Consultancy services to Clients using Subcontractor Companies and Subcontractor Consultants.

ZES retain ZES Staff member, Client, Subcontractor Company and Subcontractor Consultant personal data for varying time periods in order to assist ZES in complying with legal and regulatory obligations, to enable compliance with any requests made by regulators or other relevant authorities and agencies, to enable ZES to establish, exercise and defend legal rights and claims, and for other legitimate business reasons.

ZES retain ZES Staff member, Client, Subcontractor Company and Subcontractor Consultant personal data for the period of time required for the purposes for which it was collected, any compatible purposes which ZES subsequently establishes, any new purposes to which ZES Staff member, Client, Subcontractor Company and Subcontractor Consultants subsequently consent, or to comply with legal, regulatory and policy requirements.

Security Measures Undertaken by ZES

ZES have appropriate technical and organisational security measures in place to ensure the security of ZES Staff member, Clients, Subcontractor Companies and Subcontractor Consultants information and to protect it against deliberate or accidental manipulation, destruction, use, disclosure, loss or unauthorised access. If ZES Staff members, Clients, Subcontractor Companies or Subcontractor Consultants, have any requests concerning their information or any queries regarding ZES processing, please contact ZES using the methods detailed on the 'Contact ZES' page of the website www.zeneronline.co.uk.

Despite ZES efforts regarding security it is important to bear in mind that the internet is not a secure means of communication. Personal information communicated by ZES Staff members, Clients, Subcontractor Companies and Subcontractor Consultants, through the internet may be intercepted by other people. ZES cannot guarantee the security of personal information sent to ZES through their website www.zeneronline.co.uk. By using this website and entering personal data, Clients, Subcontractor Companies and Subcontractor Consultants, accept that they use this website at their own risk.

ZES do not have the means to check the identities of people using the ZES website www.zeneronline.co.uk.

Rights to Access, Correct and Delete

ZES aim to ensure that all ZES Staff members, Clients, Subcontractor Companies or Subcontractor Consultants, personal information is correct. ZES Staff members, Clients, Subcontractor Companies or Subcontractor Consultants, also have a responsibility to ensure that changes in personal circumstances (for example, change of address and bank accounts) are notified to ZES so that ZES can ensure that ZES Staff member, Clients, Subcontractor Companies or Subcontractor Consultants, data is up-to-date.

ZES Staff members, Clients, Subcontractor Companies or Subcontractor Consultants, have the right to request access to any of their personal information that ZES may hold, and to request correction of any inaccurate data relating to themselves. ZES Staff members, Clients, Subcontractor Companies or Subcontractor Consultants, furthermore have the right to request deletion of any irrelevant data ZES may hold relating to themselves.

ZES Clients, Subcontractor Companies or Subcontractor Consultants have the following additional rights:

• The right to restriction of processing. Where Clients, Subcontractor Companies or Subcontractor Consultants information is subjected to restriction, ZES will only process information with the consent of the Client, Subcontractor Companies or Subcontractor Consultant, or for the establishment, exercise or defence of legal claims
  
• The right to withdraw consent at any time, by contacting ZES
  
• The right to object to processing justified on legitimate ZES business interest grounds. If an objection is received, ZES will stop that processing unless ZES can either demonstrate compelling legitimate grounds for the processing that override the Clients, Subcontractor Companies or Subcontractor Consultants' interests, rights and freedoms or where ZES need to process the data for the establishment, exercise or defence of legal claims. ZES may rely upon legitimate business interests as a basis for information processing and demonstrate compelling legitimate grounds, but ZES will consider each case on an individual basis
• The right to ask ZES for copies of your personal information. You can request other information such as details about where ZES get personal information from and who ZES share personal information with. There are some exemptions which mean you may not receive all the information you ask for
• The right to ask ZES to correct or delete personal information you think is inaccurate or incomplete
• The right to ask ZES to delete your personal information
• The right to object to the processing of your personal data by ZES
• The right to ask that ZES transfer the personal information you gave us to another organisation, or to you

ZES Staff members, Clients, Subcontractor Companies or Subcontractor Consultants also have the right to lodge a complaint with a supervisory authority

However, please note that these rights are not absolute and may be subject to ZES's own legitimate interests and regulatory requirements. If you would like access to your data, please click on the immediately button below.

The ZES Cookies Policy Overview

What are cookies?

ZES and their trusted partners use cookies and other technologies in ZES's related services, including when you visit the ZES website or access ZES's services. 

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and ZES's Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of ZES's Services. 

What types of cookies does ZES use?

The ZES website uses the following types of cookies:

1. 'session cookies', which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 
2. 'persistent cookies', which are read only by the ZES website, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where ZES need to know who you are for repeat visits, for example to allow ZES to store your preferences for the next sign-in; 
3. 'third-party cookies', which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse ZES website access.

Cookies do not contain any information that personally identifies you, but Personal Information that ZES store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of the ZES website may not operate properly and your online experience may be limited.

ZES use tools such as Google Analytics and Bing Webmaster Tools to collect information about your use of the ZES website. The tools collect information such as how often users access the ZES website, which pages they visit, when they do so, etc. The tools do not collect any Personal Information and is only used to improve the ZES website and services.

To read the full ZES Cookie Policy, click on the Consent Preferences link below and access to the Cookie Policy will be provided in a pop-up.

Use of Script Libraries (Google Web Fonts)

In order to present ZES contents correctly and make them graphically appealing across all browsers, ZES use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.

• Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible – but currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data

• The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy

Third-party Collection of Information

The ZES policy only addresses the use and disclosure of information ZES collect from you. To the extent you disclose your information to other parties or websites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, ZES encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.

This Privacy Policy does not apply to the practices of companies that ZES do not own or control, nor to individuals whom ZES do not employ or manage, including any of the third parties which ZES may disclose information to as set out in this Privacy Policy.

Transfer of Data Outside the EEA 

ZES Media Advertisements

ZES may use a third-party advertising technology to serve advertisements when you access the ZES website. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser).

You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites:http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

Marketing Undertaken by ZES

ZES may use your Personal Information such as your name, email address, telephone number, etc., ourselves or by using ZES's third-party Subcontractors, for the purpose of providing you with promotional materials concerning ZES services which ZES believe may be of interest to you.

To respect your right to privacy, within such marketing materials ZES provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, ZES will remove your email address or telephone number from ZES marketing distribution lists.

Please note that even if you have unsubscribed from receiving marketing emails from us, ZES may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate Transaction

ZES may share information in the event of a corporate transaction (e.g. sale of a substantial part of the ZES business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

How ZES Protects Minors

ZES understand the importance of protecting children’s privacy, especially in an online environment. The ZES website is not designed for or directed at children. Under no circumstances shall ZES allow the use of ZES's services by minors without prior consent or authorisation by a parent or legal guardian. ZES do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided ZES with Personal Information without their consent, he or she should contact ZES.

Changes to this Policy

Any changes ZES make to their Privacy Policy in the future will be posted on this page. ZES encourage Staff members, Clients, Subcontractor Companies and Subcontractor Consultants to check the date of this policy, whenever you visit the ZES website for any updates or changes. Your continued use of the ZES website, following the notification of such amendments on the ZES website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

This policy was last updated in Dec 2024.

Zener Engineering Services Ltd